bajii's Privacy Policy

1 Introduction

bajii ("we", "us", or "platform") is a safe and reliable online gaming service provider. We are committed to ensuring a transparent, fair, and secure environment for users in Bangladesh. This privacy policy explains how bajii collects your personal information, the purposes for which it is used, who it may be shared with, and how it is kept secure.

This policy applies whenever you browse our website, register, make a deposit, play, or contact our support team. We ask that you read this policy carefully. If you have any questions, please contact us at [email protected].

2 What Information We Collect

bajii only collects the information necessary to provide you with our services, manage your account, and ensure security.

2.1 Information You Provide Directly

• Name, date of birth, and gender
• Email address and mobile number
• Password (stored in encrypted form)
• Payment information for deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank transfer)
• Identity verification documents (where applicable)
• Messages and attachments provided when contacting support

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device details
• Login time, location, and session data
• Browsing behaviour and gameplay activity on the site
• Information from cookies and similar tracking technologies (see section 7 for details)

3 How We Use Your Information

bajii uses collected information for the following legitimate purposes:

3.1 Account and Service Management

• Registering, verifying, and keeping your account active
• Processing deposits, withdrawals, and transactions
• Managing bonuses and promotions
• Running the VIP program and providing cashback

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access and fraud
• Managing anti-money laundering (AML) processes
• Identity verification and age confirmation (21+ age verification)
• Protecting the integrity of the platform

3.3 Support and Communication

• Providing 24/7 live chat and email support
• Resolving your inquiries and complaints
• Sending important service-related notifications

3.4 Improvement and Analytics

• Monitoring and improving platform performance
• Analysing and personalising the user experience
• Keeping responsible gaming tools operational

4 Sharing and Disclosure of Information

bajii never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Minimum necessary information may be shared with selected third-party partners for payment processing (such as bKash, Nagad, Rocket, Upay, and banking partners), technology infrastructure, fraud detection, and game software supply. These partners are bound by confidentiality agreements with us and may only use the information for the specific services they provide.

4.2 Legal Obligations

bajii may be required to disclose information in response to a court order, a lawful request from a law enforcement agency, or other legal obligations. In such cases, we always follow a minimum disclosure policy.

4.3 Business Changes

If there is a significant change in the ownership or management of bajii, user information may be transferred with appropriate safeguards in place. We will notify you in advance in such cases.

5 Data Retention Period

bajii retains your information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active accounts: All information is retained for as long as the account remains active.
• Closed or inactive accounts: Financial transaction and identity-related information is retained for a defined period as required by law.
• Technical logs and cookie data: Retained for a short period and cleared on a regular basis.
• Support communications: Retained for a defined period for service quality assurance and dispute resolution purposes.

Once the retention period ends, information is securely deleted or anonymised so that the individual can no longer be identified.

6 Data Security Measures

bajii applies industry-standard technical and administrative measures to protect your information.

• SSL encryption: All data transfers on our platform are secured with 256-bit SSL/TLS encryption.
• Password hashing: Your password is never stored in plain text — it is encrypted using strong cryptographic hashing methods.
• Access controls: Only authorised staff can access personal information, and only on a need-to-know basis.
• Security reviews: Our systems undergo regular security testing, and any vulnerabilities identified are resolved promptly.
• Fraud detection: Suspicious activity is identified and prevented through a real-time monitoring system.

Please keep in mind that no method of transmitting or storing information over the internet is completely 100% secure. You can also contribute to the security of your account — use a strong password and never share your login details with anyone.

7 Cookies and Similar Technologies

bajii uses cookies and similar technologies to improve your browsing experience and to operate our services effectively.

7.1 Types of Cookies We Use

• Essential cookies: Required for managing login sessions and security. The site cannot function properly without these.
• Functionality cookies: Used to remember your preferences (such as language settings).
• Analytics cookies: Monitor site usage to help improve our services.

Most browsers allow you to disable cookies. However, disabling certain cookies may limit some functionality of our platform.

8 Your Rights

As a bajii user, you have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of any inaccuracies in your information.
• Right to erasure: The right to request deletion of your information in certain circumstances (though this may be limited where legal obligations apply).
• Right to restrict processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to portability: The right to receive your information in a commonly usable format.
• Right to object: The right to object to certain types of processing of your information.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.

9 Privacy of Minors

bajii strictly prohibits account creation by anyone under the age of 21. Our services are intended for those aged 21 and above only.

We do not knowingly collect personal information from any minor. If we become aware that a minor's information has been collected, we will immediately close that account and delete the relevant information. If you have information about this, please let us know at [email protected].

10 International Data Transfers

bajii primarily serves users in Bangladesh. However, some data may be processed on servers located in other countries as part of operating our technology infrastructure. In such cases, we ensure that:

• Transferred information remains protected in accordance with this privacy policy.
• Third-party service providers comply with appropriate data protection standards.
• International data transfers are carried out for legitimate purposes only.

11 Third-Party Services and Links

bajii's platform includes game software from certain third-party providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft). These providers operate under their own privacy policies. bajii is not responsible for the data collection or use practices of these third parties.

We do not include links to external websites, and users are not directed to fraudulent or unauthorised sites. Always provide your information on bajii's official website only.

12 Policy Changes and Updates

bajii reserves the right to amend this privacy policy as needed. If any significant changes are made, we will:

• Publish the updated version on this page.
• Update the "Last updated" date at the top of the policy.
• Notify you by email in the case of significant changes.

Continuing to use bajii after any changes indicates that you have agreed to the updated policy. We therefore recommend checking this page regularly.

13 Responsible Gaming and Data Protection

bajii gives the highest priority to responsible gaming. Information about your gaming behaviour (bet amounts, gameplay duration, etc.) may sometimes be used in your interest — for example, to identify unusual behaviour and reach out to offer assistance.

For more details on responsible gaming, please visit our Responsible Gaming page.