Frequently Asked Questions
bajii FAQ — Answers to all your questions, right here
Read bajii's detailed guide on payments, security, responsible gaming, and technical matters, and find solutions to any issue.
Welcome to bajii. This page brings together more than 20 questions and answers covering four important topics — limits and controls, withdrawal methods, device and technical issues, and account security. Every answer is written directly on the basis of bajii's rules, so you can get accurate information quickly and enjoy gaming with confidence. If you cannot find the answer to your question here, contact our 24/7 live chat or email.
Limits & Controls
To activate a cooling-off period, contact bajii's support team via live chat or email. During this period, you will not be able to log in to your account or place bets. It cannot be cancelled before it expires. You can choose the duration yourself — from 24 hours up to several weeks. It is an effective tool for responsible gaming.
Self-exclusion is a serious step — once activated, your account cannot be reactivated before the set period ends. If you want a long-term break, make that clear to the support team. After a healthy break, the team can assist with account recovery, but it must follow the set time limit.
Yes. On bajii you can set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately; increasing it requires a waiting period — this is intentional, to prevent impulsive decisions. To set up a limit, write to [email protected] or contact us via live chat.
bajii is for players aged 21 and above only. You may be asked to submit an ID document during age verification. There is no way for minors to open an account, and any such accounts are permanently closed.
Some common signs are — feeling a repeated urge to bet more to recover losses, prioritising gaming over family or work, betting with household money, and feeling emotionally devastated after a loss. If you notice any such signs, seek help from bajii's support team or the responsible gaming page.
bajii's own support team is always there for you. You can also reach out to mental health professionals, family counsellors, or local social service organisations. Acknowledging a problem is a sign of strength — bajii always supports responsible gaming.
How to Withdraw Money
The minimum withdrawal amount from bajii is ৳1,000. bKash, Nagad, Rocket, Upay, and bank transfer — this limit is the same for every method. Make sure your account is verified and your balance is at least ৳1,000.
No. On bajii, withdrawals are processed 7 days a week, 24 hours a day. Money typically reaches your mobile wallet or bank account within 5 to 30 minutes. No extra time is taken for nights or holidays.
Yes, this is mandatory. Under bajii's rules, the bKash, Nagad, Rocket, or Upay number used for withdrawal must be registered in the account holder's own name. Sending money to a wallet in another person's name is not possible, and this is also important from a security standpoint.
To withdraw bonus winnings, you must first meet the wagering requirement. For bajii's welcome bonus, the requirement is to wager 15 times the bonus amount. Example: if you receive a ৳1,000 bonus, you must complete ৳15,000 in bets. After that, the bonus balance converts to real balance and can be withdrawn.
Processing is usually completed within 5 to 30 minutes. If it takes longer, first confirm that your account verification is complete and no additional documents are outstanding. If there is still an issue, contact us via live chat or at [email protected] — our team is active 24/7.
Device & Technical Issues
bajii runs on Android and iOS smartphones, tablets, and desktop computers. You can enjoy the full experience through Chrome, Firefox, or Safari without downloading a separate app. Using a recent browser version gives the best performance.
If the connection drops, the ongoing round is recorded on the game provider's server. Once you reconnect, refresh the page — the round will show as completed and any winnings will be added to your balance. If you notice any discrepancy, report it immediately via live chat with a screenshot.
Old cached data often slows down page loading. In Chrome, go to Settings → Privacy and Security → Clear Browsing Data and clear the cache and cookies. Then reload bajii. If the problem persists, try a different network or browser and let support know.
Yes. bajii's site is fully optimised for mobile browsers. Open bajii.mom in Chrome or Samsung Internet — all games, payment, and support features are available. Keeping screen rotation enabled on your phone makes the gaming experience even better.
Stay Safe
Change your password immediately. Then update your bKash or Nagad PIN if you used the same credentials. After that, contact bajii via live chat or at [email protected] and report the details of the suspicious login. Reporting quickly makes it easier to keep your account secure.
Use a password of at least 12 characters that includes uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not create a password using your name, date of birth, or anything easily guessable. Avoid using your bajii password on any other site.
Yes. SSL encryption is active on the bajii site — this ensures that your login details, payment information, and personal data cannot reach third parties. Check for the padlock icon in your browser's address bar to confirm the connection is secure.
Always go directly to bajii.mom by typing it in your browser — do not click any links. A slight difference in the domain name spelling could mean it is a fake site (for example, baj1i, bajii-bd, bajii.net). Do not log in to any suspicious site and report it to support.
Never. bajii's support will never ask for your OTP, password, or bKash / Nagad PIN by phone, message, or email. If someone asks for this information, it is an attempt at fraud. End the call and report the matter to [email protected].
Still have questions? bajii support is always ready.
If you cannot find the answer on this page, contact bajii's 24/7 live chat or email directly. Support is available in both Bengali and English.
Live Chat
Log in to bajii.mom and chat directly — 24 hours a day, 7 days a week.
Email Support